Support Service Desk Engineers and IT department in general to support local network and user activities as needed
Use of Client Ticketing Tool (CA Service Desk experience a plus)
Support unlimited number of tickets ranging from general desktop/laptop support, printer support, network support including data cabling
experience.
Some Low-Voltage Data Cabling Experience (e.g. Cat5/Cat6 knowledge of how to run a cable, terminate to a jack or RJ45 and how patch down on patch panel)
Experience with mobile devices (iPhone and Android a plus) and common Apps
Ensure adherence to Client processes/policies
Log Incident/Request Tickets with complete information
Respond to all incidents and service requests
Perform IMAC services (install, move, add, change) as needed
Possible travel to other client locations for project roll-outs (travel to be paid for by client)
Assist with Inventory Management as per client request
Create an SOP (standard operating procedure) whenever troubleshooting a new issue and keep team informed on the issue and resolution
Perform warm shift handover with engineers along with the shift SPOC (single point-of-contact) as needed
Check schedule for maintenances and consult with the SPOC
Communication in neutral accent over phone (speak, read and write English fluently)
Account Management / Password reset as needed
Hardware repairs (desktop/laptop)
Active listening and probing skills
Level 1.5 technical troubleshooting & support experience
Works well with others, friendly disposition
Ability to interact with senior management
Windows Migration (from Win7 to Win 10) a plus- Office 365 experience
If you are passionate about IT, looking to join a cutting edge IT group, have a positive outlook and friendly disposition, please submit your resume for immediate consideration.