**ALL OK** US Citizen, Green Card, H1B, TN1, E3, H4, Visa Independents, OPT**ALL OK**
Job Description:
Activities: Outlined below, but not limited to.
Deskside Incident Management
Store Room Activities
End User IMAC
Smart Hand Support for IDF Room
Support for Printer, Scanner, Laptop Docking Station and A/V
IT Service Management processes
Data Center Facility – Smart Hand Support to mount & unmount data center devices and cabling of network equipment.
Roles & Responsibilities:
Own the Client’s user issue to resolution
Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue.
Providing a desktop support function to the client
PC / Workstation builds
Basic network patch Cabling and related activities
Incident Management - updating support calls for tracking & reporting purposes
Hardware – deployment/decommission/disposal
Media Management - hard disk handling & controls
Fulfillment of end user service requests
Completion of daily/weekly/monthly checks. These will be performed upon request either by dispatch ticket for each item, or by specific instruction given to part-time vendor resources. Only full-time resident vendor resources can be held to a frequency of checks.
Oversight &/or resolution of end user issues
Fulfilment of end user requests Delivery of initiatives (local projects)
If you are ready for a challenging position, are passionate about IT and have a positive disposition on life, please submit your resume for review.