Helpdesk Technician L1 to L2 Students and Recent Grads Welcome

Helpdesk Technician

L1- L2 Helpdesk Part-Time & Full-Time Roles

Location: Nebraska-Omaha

Experience: 1+ years in helpdesk or computing services - students and recent grads welcome
Positions: 20 full-time (40 hours/week), 17 part-time (20 hours/week)
Client: Will disclose over future communications (one of world's largest in BFSI space)
Hire Dates: By end of August 2018

Pay: $TBD commensurate with market

On-site IT Services Omaha NE

Who are we looking for?

Effective Business Communication
Communication in neutral accent over phone
Operating the computer, OS and Knowledge base navigation
Use of Ticketing tool
Account Management / Password reset
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Analytical skills
Remote desktop skills

Technical Skills:

Real life PC problems - Expert
Client Technical Service Awareness - Intermediate
Relevance and use of technology in companies - Expert
IT End Devices- Advance
Virtual private network (VPN)- Advance
Internet and Intranet - Advance
Windows XP navigation - Expert
Operating the computer - Expert
Technical Troubleshooting - Account Management/password reset - Expert
Technical Troubleshooting - OS - Advance
Technical Troubleshooting - End Devices - Advance
COTS Application - How to and basic triage - Advance
Ticketing Tool - Advance
MS Office - Intermediate
Avaya/Phone Operating skills - Intermediate
Remote Desktop – Intermediate

Process Skills:

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Behavioral Skills:

Good in communication
Positive energy
Positive attitude
Self-learner

Qualification:

Any Graduate or pursuing last year (juniors or seniors potentially) of Graduation

Thank you.

A+ Mobile Techs

On-site IT Services

Apply Now