Helpdesk / Help Desk / Service Desk Support Technician
Helpdesk / Help Desk / Service Desk Support Technician
Locations: Jersey City, Iselin - New Jersey, Manhattan - New York
Full Time(Approx. 40+ hrs a week), Part Time(Approx. 20+ hrs a week)
Rates: TBD
No Visa Restrictions, C2C is also ok.
Job Description:
Service Desk Support Activities:
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Roles & Responsibilities:
Ensure adherence and Supplier process/policies
Log Incident/Request Tickets with complete information
Respond to all incidents and service requests
Coordinate with IT Proximity team for update on tasks assigned